100% BIOSS GUARANTEE
To express our confidence in Bioss' products, we offer a generous one year, replacement or money back, satisfaction guarantee. For a full refund of product, customers must submit a troubleshooting form found on our support page. Bioss’ scientific support team will examine your protocol details to determine whether the problem is protocol or product related. If deemed protocol related, our team will make suggestions and/or recommendations. Customer must provide us with an image that shows that their results did not work with our recommendations. If deemed product related, a full refund or replacement will be provided within 30 business days. Our company values customer satisfaction; we want to ensure Bioss customers always receive great products from us. Please contact our scientific support team with any inquiries about our products. Our team is ready to help with any experimental design or suggest troubleshooting tips. Guarantee does not apply to free sample and trial sized purchases.
TERMS & CONDITIONS
By using and/or purchasing from this site, you signify your agreement to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions, do not use this site.
INSPECTION & RETURNS
Customers who receive Bioss products should inspect all packaging and items immediately upon receipt. It is the customer’s responsibility to report any claims of damage, defect, or shortage via email or fax within 1 business day. If a Bioss product does not perform as indicted on datasheet, please report this to our scientific support team within 6 months of the delivery date. In order to obtain full refund of the product, customer must submit a troubleshooting form found on our support page. Bioss’s scientific support team will examine your protocol details to determine whether the problem is protocol or product related. If deemed protocol related, our team will suggest recommendations. Customer must provide us with an image that shows that their results did not work with our recommendations. If deemed product related, a full refund or replacement will be provided within 30 business days. All products sold are non-returnable and only subjected to refund or replacement,at Bioss's discretion.
All products sold are not returnable and only subjected to refund or replacement at Bioss's discretion.
For USA all products ordered incorrectly by the purchaser may be eligible to be returned. The purchaser is responsible for the cost of shipping the product back to Bioss. There is a 20% restocking fee on all items returned within 30 days. Products cannot be returned once open and used.
All orders are subject to availability. Every conjugated antibody is freshly made and will take up to three weeks for the customer to receive delivery. Product prices on Bioss's website do not include tax and shipping charges. On checkout, there is an estimated calculation for customers viewing. Product price and description are subjected to change without any notice. Bioss shall not be liable of any errors regarding information on its website. Bioss values customer privacy and will be responsible for keeping all customer information confidential and private.
PRODUCT WARRANTY & LIMITATIONS
Bioss products are solely for research use only and are not for diagnostic, therapeutic, or other purposes. All products sold have passed quality tests prior to shipment. Bioss makes no warranty of any kind with regard to its products, including but not limited to, the implied warranties of merchantabilities and fitness for a particular purpose. Bioss's responsibilities shall be limited to replacement or refund of any defective products. Any customer using a Bioss product contrary to these or other terms shall hold Bioss harmless and indemnify it for any cost incurred from claims arising from such misuse. Bioss will not be held accountable for any professional advice offered, including any guidance from our staff and/or the misuse of the applications attribute.
Any controversies or disputes arising out of or relating to this term shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association.
This term shall be governed by laws of the Commonwealth of Massachusetts, USA.